Help Center

Thank you for contacting us. We are sorry to tell you that we don't have phone service currently. Shonall United states phone call center is not open yet, so please stay tuned.

Contact us: info@shonallusa.com (please include your email address and order number)

 (Reply within 24 H)

Text us: +1(505)-552-2555  (please include your email address and order number)

(Reply within 24 H) 

Generally, we will process your orders well within 8-15 days. An email will be send once shipped out. Due to the outbreak of COVID-19, all packages need to go through strict quality control and disinfection process before shipment to ensure customers' safety, which may cause a slight shipping delay. Also, parcel volume was overloaded now, it will need 15-25 days for delivery after orders being shipped out.

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders.

Order cancellation can be initiated through our Customer care : info@shonallusa.com or Text us: +1(505)-552-2555 (Reply within 24 H) (please include your email address and order number)

No, the shipping address CANNOT be changed.

After placing your order, we may need 2-4 days to prepare your order.

This will be our processing time to make sure that your order is accurate. This processing time does not include shipping time.

Please make sure you login the right email account and please check your mailbox spam folder as well.

If you can't find an email five days after you’ve placed the order, please contact our Customer Service.